Managed Service Providers (MSPs) are nothing new, but some companies have been slow at giving them a try. There is a lot of information on the internet about the benefits of managed IT services, though the businesses that are utilizing a small percentage of their resources. So, if you are considering using managed IT services, here are a few things that you should keep in mind before and during the employment of these services.
1. Make Sure to Get What You Need
Services vary from one MSP to the next, so it can be a bit confusing selecting the right service provider. Do you need certain functions like desktop management, storage, and/or help desk services? Or maybe you need to focus more on maintenance and upkeep services like Middleware, OS, or Server Hardware? Make sure that you are fully aware of the requirements that your business needs, as this will help you determine which managed IT service provider and package that will best suit your needs.
2. Don't Forget to Evaluate the MSP
After determining what it is you need from a managed IT service, you will need to make a shortlist of MSPs and evaluate them all carefully and thoroughly before you choose one to conduct business with. One mistake that is made during this evaluation process is relying on comparing cost only. There is a lot more to the evaluation process. While price should be a driving factor, it should not be your only consideration. In fact, going with the cheapest MSP could cause you to wind up with low-quality services.
Take the time to do your homework on each managed IT service provider's business model, how long they have been in business, their overall stability, and more. Ask for references/case studies, which will help you get a clearer picture of what they are able to offer and how well their services line up with what you are looking for.
3. Don't Assume MSPs Will Replace Your IT Staff
Some companies assume that they can fire their existing IT employees when they hire a managed IT service. While it is true that an MSP will be able to provide you with a large bulk of your IT services, an MSP is simply meant to complement your existing IT team, not replace them. With an MSP on payroll, your in-house IT team will have more time to focus on other projects, increasing overall efficiency.Share